RETURN POLICY

If for any reason Clients are not satisfied with an order, the items can be returned for Size/Color Exchange, Store Credit or Refund within 28 days of the order’s delivery date.
Item Must be unused and in new pristine condition, must still be intact and attached to returned items.

Return Instructions

• To request a return go to send an email to info@alexdepase.eu declaring your name, surname, order number and reason of the change.

Once completed, Alex De Pase will send a confirmation email, with the Return Authorization Number (RAN), the shipping label and instructions for the return shipment.
• The return shipment costs will be the Client’s responsabiity.
• Returns must be shipped within 28 days of the order’s delivery date.

Types of Returns

• Size/Color Exchange

Items can be exchanged only when a different size or a different color of the same Item Code is available. The new item will be eligible for return through the same return procedure.

• Refund

Refunds will be processed as soon as returned items have been checked and accepted by Alexdepase.eu
For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 10 days and within their next billing statement. Processing time may vary depending on the Credit Card Company.
Orders paid by PayPal, or by Bank Wire Transfer will be refunded to the original account.
Refunds will be issued in the same currency as the original purchase.
Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.Any original shipping costs incurred will only be refunded to the Client if all the items purchased in the order are returned.

Return Terms & Conditions

• The Security Tag must still be intact and attached to returned items. Items must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
• Items must be returned with all original labels and tags still attached, packaging and other accessories (dust bags, hangers, garment covers etc.) received with the order.
• Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
• Returns must be shipped in the Alexdepase.eu box, sealed using the self-adhesive strip on the top. If our box is unusable or missing, another box suitable for shipping the item(s) may be used.
• In the case of defective or incorrect merchandise, we invite Clients to immediately contact customercare@alexdepase.eu.

Alex De Pase reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.

• In the case that the return shipment requires pickup or the payment of any added fees, AlexdePase.eu reserves the right to refuse returns sent with a different courier than specified in the confirmation email.
• AlexDePase.eu reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, Alexdepase.eu will deduct a 10% administrative/re-stocking fee from the refund.
• Exceptions from the right of withdrawal for contracts concluded on the website AlexDePase.eu are excluded in accordance with Article 59 of the Italian Consumer Code as regards the following:
For every item where the exclusion of withdrawal is applied, Alexdepase.eu. provides indication to the consumer directly on the item page. At its sole discretion, Alexdepase.eu. has the right to accept the withdrawal request even for goods that are excluded from the right, if it deems the reasons appropriate and justified.

For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.